Every customer conversation, in one place
Zailor brings WhatsApp, Instagram, Messenger, email and your website chat into one shared inbox, with AI that helps your team reply faster.
Free trial · Set up in minutes
- Messenger
- Website chat
Channels
One inbox. Every channel.
Every message lands in the same place, with the customer’s full history, wherever they chose to reach you.
-
WhatsApp
Meta’s official API, with templates, media and multiple agents on the same number.
-
Instagram
Direct messages and story replies from your professional account.
-
Messenger
Conversations from your Facebook Page, without leaving Zailor.
-
Email
Gmail, Outlook or any IMAP/SMTP mailbox, turned into conversations.
-
Website chat
A lightweight, customizable widget in your brand’s colors and voice.
-
API and webhooks
Bring in messages from any system and react to events in real time.
Official WhatsApp
Use the official API without giving up the app you already use
With Meta’s coexistence, you connect the number you already use in the WhatsApp Business app by scanning a QR code. Your phone keeps working and your team starts replying from Zailor, on the same number.
-
Coexistence by QR code
Keep your number, your contacts and the app on your phone. No lengthy migration.
-
WhatsApp Business Platform
Direct integration with Meta’s Cloud API, no unofficial tools.
-
Approved templates
Send notifications and re-open conversations outside the 24-hour window with approved templates.
-
Your whole team, one number
Assign conversations, leave internal notes and see who is replying.
Captain AI
An AI assistant that knows your business
Captain learns from your help center and documents to answer common questions, suggest replies to your team and hand the conversation to a person when needed.
- Answers common questions around the clock, across channels
- Suggests replies and adjusts the tone before sending
- Summarizes long conversations for whoever takes over
- Hands off to your team with the full context
Features
Everything your team needs to deliver great service
Tools built for sales and support teams that want to reply fast without losing the personal touch.
-
Shared inbox
Assign conversations, use private notes and mentions, and see who is replying.
-
Automations
Rules that route, label and reply based on events and conditions.
-
Macros
Run several actions in one click: reply, label, assign and resolve.
-
Canned responses
Shortcuts for the replies your team uses most, always consistent.
-
Contacts and companies
A lightweight CRM with history, custom attributes and linked companies.
-
Reports
First response time, resolution, volume and satisfaction by team and channel.
-
Help center
Publish self-service articles that also power Captain.
-
Campaigns
Proactive website messages and sends to contact lists.
-
Teams and inboxes
Organize by team, channel or brand, with permissions for every person.
Use cases
Built for teams that talk to customers every day
-
Sales
Reply to Instagram and WhatsApp leads in seconds, qualify them with labels and never let a deal go cold.
-
Customer support
An organized queue, clear priorities and metrics to hit response targets on every channel.
-
Clinics and services
Bookings, confirmations and questions in one place, with the whole front desk on the same number.
-
E-commerce
Orders, exchanges and tracking answered with context, while Captain handles repeat questions.
Integrations
Connects with the channels your customers already use
- WhatsApp Business Platform
- Messenger
- Gmail
- Microsoft Outlook
- IMAP / SMTP
- Website widget
- REST API
- Webhooks
-
Official Meta APIs
WhatsApp, Instagram and Messenger connected through the official APIs.
-
Portuguese and English
Product and support in Portuguese and English.
-
Privacy first
Data handling aligned with LGPD and GDPR, over encrypted connections.
Frequently asked questions
Do I have to stop using the WhatsApp Business app on my phone?
No. With coexistence, you connect the same number to Zailor by QR code and keep using the app on your phone. You can also connect a new number directly to the official API.
Does Zailor use the official WhatsApp API?
Yes. Zailor connects through Meta’s WhatsApp Business Platform (Cloud API), which keeps your number stable and in line with WhatsApp’s policies.
How many people can reply at the same time?
Your whole team can work on the same number and channels. You control who sees each inbox and how conversations are assigned.
How does the AI learn about my business?
Captain answers from the content you provide, such as help center articles and documents. You decide which channels it works on and when a conversation goes to a person.
What about privacy and my customers’ data?
Data is used only to operate the service, as described in our Privacy Policy, and you can request deletion at any time.
Get your customer conversations in order today
Create your account, connect your channels and have your team replying the same day.