Features
A complete platform for customer conversations
From the first "hi" on WhatsApp to the end-of-month report: everything your team uses to sell and support, in one place.
Shared inbox
Every conversation from every channel, organized so your team can work together without stepping on each other’s toes.
- Mine, Unassigned and All queues, with filters and saved views
- Manual or automatic assignment, by team or by person
- Private notes and mentions to collaborate inside the conversation
- Labels, priorities and statuses (open, pending, snoozed, resolved)
- Search across conversations, messages and contacts
- Keyboard shortcuts and a command menu
Channels
Connect the channels your customers already use. Each one becomes an inbox with its own rules.
- WhatsApp through Meta’s official API, with WhatsApp Business app coexistence
- Instagram Direct and Facebook Messenger
- Email with Gmail, Outlook or any IMAP/SMTP mailbox
- Website chat with a customizable widget and visitor identification
- API channel and webhooks to integrate other systems
- Business hours and automatic out-of-office messages
Official WhatsApp
The channel your customers live on, connected the right way.
- Connect through Meta’s Embedded Signup in a few clicks
- Coexistence: connect your WhatsApp Business app number by QR code and keep using your phone
- Meta-approved message templates to start and re-open conversations
- Send and receive images, voice notes, videos, documents and locations
- Multiple agents on the same number
Captain AI
An assistant that answers from your company’s content and helps your team write better.
- Automatic answers to common questions, based on your help center and documents
- Reply suggestions and tone adjustments for your team
- Conversation summaries for whoever takes over
- Hand-off to a person when the topic calls for it
- You choose which inboxes Captain works on
Automation and productivity
Fewer repetitive clicks, more time for what matters.
- Automation rules by event: new conversation, new message, status change
- Macros to run several actions at once
- Canned responses available by shortcut
- Automatic assignment of conversations across the team
- Customer satisfaction (CSAT) surveys at the end of a conversation
Contacts and companies
A lightweight CRM right next to the conversation, with everything you know about the customer.
- Contact profiles with conversation history across every channel
- Companies linked to contacts
- Custom attributes for contacts and conversations
- Segments, filters and contact import
- Internal notes per contact
Reports
Know how your service is doing, with clear numbers.
- Conversation volume, first response time and resolution time
- Reports by agent, team, inbox and label
- Customer satisfaction (CSAT) results
- Live view of open conversations
Help center
Help customers help themselves, and give Captain a reliable knowledge base.
- Public portal with categories and articles
- Simple editor with multi-language support
- Suggested articles inside the website chat
Campaigns
Start conversations instead of only waiting for them.
- Proactive messages to website visitors
- Sends to contact lists with approved WhatsApp templates
- Targeting by labels and attributes
Teams, permissions and security
Control who sees and does what.
- Teams and inboxes split by department, brand or region
- Administrator and agent roles
- SSO login
- Encrypted connections (HTTPS/TLS) and audit logs
Get your customer conversations in order today
Create your account, connect your channels and have your team replying the same day.