Data deletion instructions

How to request deletion

Zailor is a product of Workbits. You can request deletion of your data in any of the following ways.

Option 1: by email

1. Email suporte@zailor.io with the subject "Data deletion request".
2. If you have a Zailor account, send it from your registered email address and tell us the name of the account (company) whose data should be deleted.
3. If you talked to a business that uses Zailor (for example, via WhatsApp, Instagram or Messenger), tell us the business name and the identifier used in the conversation: phone number, Instagram username or Facebook name.
4. We may ask for additional information to verify your identity before deleting the data.

We acknowledge your request and complete the deletion within 30 days, sending you a confirmation by email.

Option 2: in the Zailor app

• Delete a channel and its conversations: go to Settings → Inboxes, open the channel's inbox (for example, WhatsApp, Instagram or Messenger) and click Delete. The inbox, its conversations and the channel's access token are deleted.
• Delete the entire account: administrators can go to Settings → Account Settings and click Delete Your Account. The account is scheduled for deletion in 7 days (you can cancel during that period), after which all of the account's data is deleted.
• Delete specific contacts or conversations: administrators can delete individual contacts and conversations in the app.

Option 3: remove the app from your Facebook or Instagram settings

If you connected a Facebook Page, an Instagram account or WhatsApp to Zailor using Meta login, you can remove its access at any time:

1. On Facebook, go to Settings & privacy → Settings.
2. Open Apps and websites (or Business integrations, for apps connected to Pages and business accounts).
3. Find Zailor and click Remove.

On Instagram, go to Settings → Website permissions → Apps and websites. For WhatsApp Business accounts, you can also remove Zailor's access in your Meta business portfolio settings.

Once the app is removed, we stop receiving new data from that account. To also delete data already stored, delete the inbox in the app (option 2) or email us (option 1).

What gets deleted

• Account and user data (name, email, settings).
• Inboxes, access tokens and identifiers of connected channels, including WhatsApp, Instagram and Messenger.
• Conversations, messages and attachments.
• Contacts, companies, notes, labels and custom attributes.
• Knowledge base content used by AI features.

Copies in backups are removed within 90 days. Some data may be kept for the period required by law, such as access logs for 6 months under Brazil's Marco Civil da Internet, or to establish or defend legal claims. See the Privacy Policy for details.

If you are a contact of a business that uses Zailor

In that case, the business you talked to is the controller of your data and Workbits acts as a processor. You can ask that business directly to delete your data, or email suporte@zailor.io; we will forward your request to the business and support the deletion.

Contact

Questions about data deletion: suporte@zailor.io.